What is your warranty policy?
Any Fizik product, except consumables or articles with limited lifespans, is warranted to the original purchaser to be free from defects in quality at the time of delivery for a period of two years from the date of purchase ('warranty period').
During the warranty period, and upon proof of purchase, any defective product will be repaired using Selle Royal® Fizik replacement or reconditioned parts, or the product will be replaced with the same or a similar item or reconditioned model within a reasonable period time. To obtain any warranty service, you can contact the store where the product was purchased. A copy of your sales receipt or other proof of purchase that shows the date of purchase will be requested. There will be no parts or labor charge to you for valid warranty services.
Due to the risk of damage or loss during shipping, it is recommended when sending a product for service that you package the product securely and send it insured, with a return receipt requested.
The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:
1. The problem is caused by improper, rough or careless treatment:
2. The problem is caused by a fire or other natural calamity;
3. The problem is caused by improper repair or adjustment made by anyone other than fi'zi:k;
4. Maintenance requested consists of repair or replacement of options, accessories, or consumables;
5. The proof of purchase is not presented when requesting service; or
6. The warranty period has expired.
Neither this warranty nor any other warranty or guarantee, expressed or implied, including any implied warranty or condition of merchantability or of fitness for a particular purpose, shall extend beyond the warranty period.
No responsibility is assumed for any incidental or consequential damages, including, without limitation, damages resulting from inaccuracy or mathematical inaccuracy of the product. Some states or jurisdictions do not allow limitations on how long an implied warranty lasts and some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion or limitation by a party of liability for death or personal injury caused by that party’s negligence, so the above limitations or exclusions shall not apply in such cases.
This warranty gives you specific rights, and you may also have other rights that vary from state to state, jurisdiction to jurisdiction, or country to country. Nothing in this warranty affects your statutory rights.